Frequently Asked Questions

Contact us for any additional questions.

Q: How do you charge for your services?

A: We charge on a percentage basis of total revenue collected. This gives us an incentive to obtain the maximum revenue due and do so in a timely manner.

Q: What services are included with this fee?

A: Depending upon the services that are needed, Bay Medical Billing handles everything from data entry and insurance verification to coding and claim submission. We process all charges and post all payments in the practice management software. Our professionally trained staff performs all claims follow-up and appeals. Our fee always includes a dedicated staff to assist you and your staff with any questions.

Q: Is Bay Medical Billing HIPAA compliant?

A: Yes, Bay Medical Billing upholds the highest standards and complies with all HIPAA privacy and security regulations.

Q: Does Bay Medical Billing provide credentialing for physicians?

A: Yes, Bay Medical Billing can handle the process of obtaining your credentials with all major insurance companies. We follow the process from start to finish so your paperwork does not get left on a desk or lost in a paper shuffle.

Q: Who does a patient call with billing questions?

A: All patients call our toll free number with any questions that they may have regarding their claims or statements. Questions are answered courteously, and every effort is made to expedite a settlement. Patient support is never compromised.

Q: Is there any software or hardware to buy?

A: No, we do not require you to buy expensive software or hardware to handle your medical billing or practice management needs.

Q: When are claims submitted for payment?

Claims are submitted daily. The only exception to this is on holidays and weekends.

Q: Is my data protected from deletion?

A: Yes, your data is backed up daily.

Q: How do I get started with Bay Medical Billing?

A: You can get started immediately by filling out our information request form, by calling us toll free at (888) 786-8535 or by emailing us at

We look forward to hearing from you.